Terms and Conditions - Tavcor Volkswagen Gqeberha / Port Elizabeth

Terms and Conditions

1. Description of goods and/or services

Tavcor Motor Group (Pty) Ltd is a business in the Automotive industry that retails motor vehicles.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of electronic mail.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and refunds policy

The provision of goods and services by Tavcor Motor Group (Pty) Ltd is subject to availability. In cases of unavailability of a vehicle advertised on the website, Tavcor Motor Group (Pty) Ltd will refund the client in full within 30 days. Cancellation of vehicle deposit orders by the client will attract a 0% administration fee.

5. Customer privacy policy

Tavcor Motor Group (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

6. Payment options accepted

Payment may be made via Visa, MasterCard and American Express. Please note the limit for website payments will be a maximum of R5000. In terms of section 28 of the FIC Act, accountable institutions are obligated to report cash transactions in excess of R24 999 for Cash Deposits/in Dealer cash payments.

7. Card acquiring and security

Card transactions will be acquired for Tavcor Motor Group (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

8. Customer details separate from card details

Customer details will be stored by Tavcor Motor Group (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Tavcor Motor Group (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

11. Country of domicile

This website is governed by the laws of South Africa and Tavcor Motor Group (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 6 Mount Road, North End, Gqeberha, 6001.

12. Variation

Tavcor Motor Group (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Tavcor Motor Group (Pty) Ltd (private company) based in South Africa trading as Tavcor Motor Group and with registration number 1954/001595/07 and 5 Directors.

14. Tavcor Motor Group (Pty) Ltd contact details

Company Physical Address: 6 Mount Road, North End, Gqeberha, 6001
Email: liezl.ga@tavcor.co.za
Telephone: 041 395 8200